If your tVNS® device is not functioning properly, follow these steps to troubleshoot the issue:

Check the Troubleshooting Section #

• Visit our Knowledge Base for step-by-step troubleshooting guides.
• Common issues such as charging problems, stimulation errors, or button malfunctions may have simple solutions.

Contact Customer Support #

• If troubleshooting does not resolve the issue, please contact our customer service team.
• We will assess whether the device needs repair or replacement.

Warranty & Repair Options #

• If your device is still under warranty, we may repair or replace it free of charge.
• If your warranty has expired or the damage is due to improper handling, we may still be able to repair it for a fee.

For further assistance, please reach out to our support team, and we’ll be happy to help.