We want you to feel confident in your purchase. If you want to return your device, please review the following guidelines to ensure a smooth process.

Return Period #

Customers in the EU have the right to withdraw from the purchase contract and return the device within 14 days of receiving the order. We do not currently accept returns from customers outside of the EU. 

Return Conditions #

• The device must be in its original condition, including all components and accessories.
• The customer is responsible for return shipping costs, but we will refund the full purchase amount, including any paid shipping fees.
• The ear electrodes are hygiene products and come with a hygiene seal. If this seal is broken, we cannot accept the electrode for return, as per § 312g Abs 2. Nr. 3 BGB.
• If the hygiene seal of the electrode is broken, we will deduct a 250 EUR fee (including 19% German VAT, which may vary for other countries) from the refund for the electrode.

How to Initiate a Return #

If you wish to return your device, please contact our support team before sending it back to ensure proper processing. We will provide the necessary details for the return shipment.